LG Phone Systems

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LG Ericsson range of Business Phone Systems has been designed to provide the maximum benefit to the user regardless of their selection of SIP, IP, PSTN, ISDN 2 Basic rate or ISDN 102030 Primary rate ISDN services.

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LG Ericsson PABX Phone Systems

If you are looking for a LG phone system for your Small office the LG Aria 24 ipe Business PABX Phone System has a range of features that are a must. The Aria 24 incorporates all the latest features and with operational functionality designed from the user-perspective. Features are logical, simple to use and easy to remember. Affordable technology provides a range of cost effective functions so whether it’s simple features such as one-touch transfer or paging, or more advanced features such as call centre operation or computer telephony integration (CTI), the Aria delivers – at an affordable price.

Its modular, scalable design offers solutions for a business’ needs today, as well as a migration path to meet the needs as a business grows.Because it is scalable not only do the Aria IP enabled PBX’s provide you with a solution to your communication needs today, inherent in their design is the ability to migrate to new technologies as they are introduced.

You can tailor your LG Ericsson phone system to help meet your business needs with some of the features below.

INTEGRATED VOICE MESSAGING

Helps to catch every business opportunity the first time they call, every time. Aria’s integrated voice messaging provides the features to meet the needs of most organisations such as time and date stamping, forwarding of messages, password protection and multi-level auto attendants. The Aria 24 integrated voice messaging system has 3 ports and 72 minutes recording time and has been designed to cope with most demand-intensive applications.

MUSIC AND MESSAGES ON HOLD

Allows all calls to be managed professionally with your company’s recorded message or music while callers are on hold.

AUTO ATTENDANT

Provides your callers to select the department they require without having to go through a switchboard or receptionist saving them time and you money.

CTI COMPUTER TELEPHONY INTEGRATION

Dial customer numbers using details from your computer. Use Caller ID from incoming calls to display customer details before you answer the call (Not available for ID-blocked calls)

CALL RECORDING

The Aria’s USB module provides simple to use call recording from your handset to your PC. Conversations are recorded as .wav files, which can be stored on your hard drive or archived for legal requirements.

EXTENSION LINKING

There are times when you are not able to be in the office, traveling interstate or perhaps working from home. Being able to receive calls and make outbound calls from your office extension would mean you could continue working wherever you may be, transparent to your clients and colleagues.

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CYREPORT CALL ACCOUNTING SOFTWARE

CyReport is a telephony call data logging and reporting system which provides a range of call accounting, reporting, billing and call analysis features designed to help you manage your telephone system.

CYDESK CTI DESKTOP SOFTWARE FOR

CyDesk is a desktop CTI software product which provides a range of telephony features such as answer, hold, re-dial, conference and integration to the Aria range of integrated voice mail features. CyDesk can be used as a stand alone product, integrated into Outlook or other databases, offering time saving features such as highlighting any number on your Windows PC desktop and right clicking to dial. It is also used in other CyTrack products such as CyCall, CyQ and CyReport ACD Premier.

CYQ INBOUND CALL CENTRE ROUTING & QUEUE MANAGEMENT SOFTWARE

CyQ is an Inbound Call and Queue Management System offering powerful skills based routing and automatic call distribution with variable announcement management options. The CyQ Manager Screen provides the supervisor a real time screen of all queues and agent activities. They can change agents between queues, force agents on/off breaks etc. Agents log in and out via the CyDesk and reports are generated by CyReport (CyQ package include the CyDesk and CyReport modules).

CYCALL TELEMARKETING & OUTBOUND CALL CENTRE SOFTWARE

CyCall is a Tele-Marketing and Outbound Call Management System which provides management and productivity enhancements to Tele-Marketing and all Outbound Call Management Business requirements. It provides a number of outbound dialing options which include “Preview Mode” where the agent is presented with the target details then clicks to dial when ready, “Progressive Mode” where the next target is popped to the agent and dialed after their rap up time and “Pre-Emptive” which uses an algorithm to ensure a call is ready with a reached target as an agent becomes available. (CyCall package includes the CyDesk and CyReport modules).

CYRECORD

Cyrecord™ is a low cost and simple to use add-on module for CyDesk that provides desktop voice recording with optional integration to desktop applications and your CRM solution. CyRecord can be configured to record messages On-Demand, Randomly or Full-Time. Messages are recorded as .wav or MP3 and stored on your PC or Network Folders. Advanced Features available for CyQ and CyCall Call Centre Applications.

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