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Our NBN Phone systems combine a full range of Business Phone System functionality along with ease of use and great value call plans. Each phone system is
Some heavy use Call Centre limitations apply on unlimited plans.
Your NBN Phone System is a feature rich platform that allows businesses to solve process or resource issues through smart routing of calls. Below we have included the most popular features, as well as some of the features specific to the system. If there is something that you current system does that isn’t on the list, please let us know and we will find a solution to suit. One of the benefits of working with us, is our understanding of the system and how it can work to your business needs.
|Music On Hold|
|Additional User Options|
|Fax To Email|
|Call Hold & Transfer|
|Call Pick Up|
|Do Not Disturb|
|3 Way Calling|
|Voicemail to Email|
|Anonymous Call Rejection|
|Line Identification Restriction|
|Last number redial|
|Broadworks Anywhere/Sequential Ring|
|Busy Lamp Field|
|Selective Call Forward|
|Call Forward Selective|
|Push to Talk|
If you’re looking for a way to optimise the way you do business, you can call off the search!
1. In order to access the Service, you will need a NBN Internet connection ready with 5mb or more upload speed.
2. We will only install and configure hardware supplied or approved by us, to our specifications.
3. Additional charges will apply and no warranty will be given on the performance or connectivity of hardware not supplied by us, even if it is deemed as suitable and compatible with our NBN ready phone systems.
4. The broadband speed required for the Service will depend largely on your network demands. Data transmission demands on your network may cause the bandwidth available for voice transmission to be limited if voice and data share the same connection.
5. We recommend an absolute minimum 67kbps bandwidth upload and download capacity, and ideally 100Kbps upload and download capacity plan, per call, for premium call quality. On most NBN connections this should not be an issue.
Buying a phone system used to be Hard. We make it easy. Fill out the form here and we will be back with your quote in 1-2 hrs.
Office phone systems are called PBXs (Private Branch Exchanges) They connect 2 or more user together as well as provide functions such as Voice Mail, Music and Messages on Hold, After Hrs Messaging, Call Forwarding to make business communications very efficient.
A Traditional PBX is located in the business premises and connect to the outside world via PSTN or ISDN Phone lines. All the hardware including the PBX Switch and handsets are located at the customers site.
A NBN Phone Systems are a Hosted Platform which is managed and paid for by the service provider. Using Business Grade VoIP as the method for carrying calls, the PBX is in the Cloud and hosted offsite at a data centre and shared between many users. The only equipment at the customers site is the handsets, the LAN switch and any routers required. A NBN Phone System can also be known as a Hosted Phone system, a Virtual PBX and a Cloud PBX.
Because the PBX is located offsite Hosted systems are cheaper to buy, easier to install and unlike Telstra phone lines, portable to other sites outside of your local exchange area.
As the NBN Phone System is hosted remotely, there is next to no requirement for on site maintenance. Software and firmware upgrades all take place off site meaning the system is kept up to date at no cost to the users.
In contracts a traditional PBX has the PBX unit on site and the business owner has to pay for maintenance, upgrades, and for technician to come to site for any moves , adds or changes.
Yes. We can make incoming calls flow in just about any manner you want with a NBN phone plan. We can do everything from pre-announcements to Multiple Voice announcements, after hours announcements and weekend call routing and much more – send us what you need and we can get it done.
Yes. We have a range of NBN phone plans to run over your NBN phone system. Its much easier to support if you have both your NBN PBX and your NBN data plan with us. It means our Australian based support team can check your system end to end and save you having to call multiple providers if you ever need assistance.
If your provider is an end it end provider and with performance SLAs then you should be able to rely on a Business Grade VoIP connection. Quality providers will typically only provide guarantees if they provide and configure the hardware, supply the data connection and the Phone System is installed by qualified technicians.
Yes they are the one and the same method of delivering voice services over a phone system that is hosted off site at a data centre and with System hardware on site.
What are the benefits of NBN PBX?
The advantages of NBN Phone Systems over traditional systems are many.
Can be used at Multi Site locations
If you think of a NBN PBX as a single phone system (lets say 20 handsets) in a room in Sydney. You can hand over calls between operators etc. Then you take 5 of the handsets and plug them in at a site in Melbourne. Those handsets will continue to operate as if they were all in that same room in Sydney.
Distance between sites or being located at different exchanges is no longer a problem. Answer Sydney calls in Melbourne and transfer them to another line in Brisbane and there is no cost for calls between the sites.
More flexible for Disaster Recovery.
Because the PBX is Hosted in a data centre (which is backed up at sites in Melbourne, Sydney and Brisbane) in the event of fire, cyclone, flood, emergencies or other building damage, your office calls can immediately be re routed to another number. Another office, mobiles or staff home phone lines can be used and they can be on any network. As far as disaster recovery solutions go, NBN phone systems offers a disaster recovery capability not matched by traditional setups.
If you need to move to a new site quickly, just pick up the phone and connect them at the new site over a NBN, ADSL or SHDSL broadband connection. Or you can add a 3G connection to your compatible router and continue on over a 3G connection. The NBN phone systems are many times more flexible than traditional phone systems.
A massive range of built in Business features
Installing a NBN phone systems brings many advanced features are built in as standard no extra cost. Auto Attendant can save on Reception Hours, After hrs messaging can assist with after hrs emergency or sales management, Music and Messages on Hold can help with Sales campaign or educate your clients on other services and products you offer or simply keep them up to date with your latest news.
Moving to another site? Keep Your numbers
Remember the hassle you had relocating last time. Getting numbers diverted and waiting around for the Telstra tech to turn up? It doesn’t matter what exchange you move to, with a NBN phone systems, you can take your numbers with you. Add Sydney numbers to give you a NSW presence, to your Melbourne office. Have a campaign running in Townsville? Add some local numbers for the duration of the campaign. Numbering flexibility on NBN PBX is miles ahead of a traditional PBX with is tied to the local exchange.
Makes Offsite and home based staff look like they are working from your office.
You want to keep your workforce flexible and productive and may be save on expensive CBD office space. Have a temporary project office running in another state? NBN ready phone systems give your staff the flexibility to work from home or other sites using other a handset or a Softphone.
NBN phone system plans bring a massive range of user features
Individual users can control how their calls are handled using the phone graphical interface and shortcut buttons or using star codes. Call forwards, Do Not Disturb (sends call to Voice mail) Voice mail to email gives staff flexibility to manage their own calls.
Lower maintenance costs
Because the bulk of the”smart” PBX hardware is located with the carrier, the cost of the support of that equipment is shifted to the carrier. The management, monitoring and maintenance of the PBX phone system is the service providers responsibility mean far less on site technical support is required.
Changes are done remotely
If you need additional services added, or changes done to existing services, its all done remotely by the service provider using the NBN PBX platform. New handsets are delivered pre-configured ready to plug and play.
No more licence upgrade charges
Traditional phone systems tie the System owner up with ongoing licence updates. With NBN ready phone systems, all software and firmware updates are done by the carrier at the data centre.
Low capital investment
Because the most expensive part of the PBX phone system is the PBX unit itself and the licences that go with it, buying a NBN phone system can be up to 50% cheaper than installing with a on site box.
No Annual PBX maintenance costs
Unlike traditional phone systems there is no need for an ongoing maintenance agreement. In fact their rarely is any maintenance required. Big tick on this point!
Scalable from day 1
With a Hosted PBX plan you don’t need to buy a bigger system in the hope you will grow into it. Just buy the number of handsets you need now and add extras as you grow.
Access and Line rental are lower
Well there’s no Line rental really. Just an Internet connection and an access fee for each handset. On some cases we have seen the phone bill cut in half.
Is a NBN ready phone system suitable for my Business?
A NBN phone system is suitable for most business types. The only over riding must have that we insist ion is a decent quality internet connection using ADSL, NBN, Fibre or SHDSL. We will help you determine if your connection is suitable.
At many locations you can connect a NBN phone system now on your ADSL connection and change to NBN when it’s ready at your site.
For new companies starting up a NBN Phone System makes a lot of sense. They can be up and running quickly with out a lot of capital outlay and expand as your business grows.
Our business is facing changes – The outlook is unclear
NBN phone systems are ideal for businesses working in dynamic environments. I will you get that big project? You’re not sure so don’t want to commit to a long term plan or need the capacity to grow or shrink the system rapidly. You may have to move to larger or smaller premises. NBN PBX is ideal for these circumstances.
If you have several sits then a NBN PBX is ideal as calls can be handed over between sites and you can call your other sites for free.
I need phones at a temporary site
You have a job shed or a project that requires a short term office to be set up somewhere in Brisbane, Sydney, Melbourne or elsewhere in Australia? A NBN PBX Phone system is perfect for this requirement.
The hardware charges will be determined by the number and type of handset you choose, and whether you choose professional installation or to self install. Allow around $125-200 per handset for self install and around $180-250 per handset with professional installation. The end cost will depend on how many handsets you need and how many simultaneous calls you will need to make. We will work that out with you when we do your quote.
Other equipment required with be a Power Over Ethernet (POE) Switch with a port for each handset and the router on your data connection.
Ongoing charges are made up of the Monthly NBN Phone System handset access fee (around $8-$12 per handset) and your calls. NBN PBX calls rates are usually dramatically lower than the large carriers charge in Australia.
If you need a new internet connection there may be a cost involved in having that set up. Similarly if your site needs internal Cat 5 or Cat 6 Ethernet cabling to be installed, that would be an additional cost.
We have installers in Melbourne, Sydney, Brisbane, Adelaide, Hobart and Perth and they can install in all Metro areas and most regional centres. Additional cost may apply for travel. We have installed NBN Phone Systems in Mt Eliza, Cranbourne, Hawthorn, South Morang, Mill Park, Tullamarine, Ballarat, Keilor Park, Airport West, Brunswick, Melton, Parkville, Carlton, Footscray, Yarraville, Noble Park, Keysborough, Langwarrin, Karingal, Dapto, Wollongong, Ludcombe, Auburn, Strathfield, Woolloomooloo, North Sydney, Blacktown, Seven Hills, Penrith, Downside, Gosford, Redbank Plains, Goodna, Ipswich, Pinkemba, Eagle Farm, Boondall, Banyo, Townsville, Prospect, North Adelaide, Modbury, Hobart, Launceston, Burswood, Welshpool, Queanbeyan, Canberra, Mitchell and many more to come.
Because the carriers in Australia charge a premium to use their networks, the cost of PSTN calls carried over the copper networks are usually a lot more expensive. One of Australia’s largest carriers has reported margins of around 70% on their copper network and because they have wanted to protect this margin, they have not been quick to adapt to VoIP services. Because of this, many smaller players have entered the Business Grade VoIP markets with dramatically lower overheads and margins and no out of date copper networks to maintain, meaning calls cost can be dramatically lower
Your existing Telstra or Optus landline numbers can be ported on to the NBN ready Phone Systems.
Most of our NBN Phone systems do not have a contract. The underlying Internet connection usually has a 12/24 or 36 month agreement.
Not usually but there is a cost effective option to convert your existing system to use Virtual Phone lines called SIP trunks. SIP is a business Grade VoIP service. This then allows you to remove your PSTN and ISDN lines. Hardware called an ATA (Analogue Telephone Adapter) is connected to your traditional phone system and this then allows you to make calls over SIP Trunks.
No. Telaustralia’s support is 100% Australian based. If you have your NBN Phone System with us you can be assured of high level support from our Premium Products Support Team.
Yes but ideally it will be an ADSL service dedicated to the NBN Phone Systems. ADSL with around 500Kbps upload speed should be able to manage around 5 simultaneous calls. If the service is shared and someone in the office is sending a large data file at the same time you may have call quality issues.
At a minimum we specify 70kbps in both upload and download speeds. To provide some head room on this ideally 100kbps is available for each phone call. That said if you have 8 handsets its unlikely all 8 handsets would be on the phone at once so you need to make and estimate of the bandwidth required based on your usage patterns.
You can find out approximately how much bandwidth you have available by going to speedtest.net and running a test. Ideally you do this across several time bands over several days.
Yes there is several measures you should check before installing a NBN ready PBX system. Its one thing to have a fast connection with adequate bandwidth but if there is a quality issue on the line, you can still have call quality problems. Go to pingtest.net and check your score for Ping, Packet Loss ad Jitter. Ideally you will have ping less than 80ms, Packet Loss under 1% and jitter under 15ms. A Line score of B on pingtest.net is usually OK to run a Business Grade VoIP phone System. if your NBN connection is not getting the prescribed results you should contact your NBN ISP and ask them to check the service for a fault.