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Our customers choose Samsung PABX phone systems because they have continually demonstrated great response times along with excellant service and support. With Samsung you get a cost effective, scalable and fully featured Business Phone System designed to cope with anything you need.
The Samsung PABX Phone systems have a wide range of digital and analogue models and features to suit every application. From basic Small Business & SME Telephone needs with PSTN and multiple ISDN 2 Basic Rate right up to Corporate and Large Hotel Hospitality Communications Solutions with ISDN 102030 Primary Rate Telephone services.
Does your receptionist get overloaded, do your staff complain that they are not getting their messages or the messages are inaccurate? Do you have a target regarding how many rings you will allow your customers to wait before they are answered, but are not sure whether you are achieving target? Does your staff ‘on the road’ also tie up your reception? These are common issues with most small to medium businesses. Now you don’t have to worry.
The Samsung OfficeServ auto attendant feature can answer multiple calls simultaneously, providing different greetings for different departments. External callers are prompted by the auto attendant to enter their choice of destination for direct connection to the correct person, without the need for a receptionist to handle the call. If no extension number is dialed within a specified time, the call is automatically connected to a receptionist, or another specified extension. This is an ideal solution for busy or out-of-hours periods.
Automated Attendant features are:
In today’s competitive market place, it is imperative that you make a professional first impression. Every incoming call to your business should be answered quickly and efficiently, whether or not there is a member of staff available. That’s why Samsung brings you a range of powerful call processing solutions to help make your organisation more efficient, improve customer service and save money.
The Samsung range of voicemail solutions provides advanced call processing features such as voicemail, auto attendant, fax messaging and unified messaging to make your business more efficient.
Samsung voicemail is simple to use and puts the user in control. At the touch of a button each user can, for example, record their own personal greeting; screen calls choosing to answer them; record and send messages to a group; and record personal reminders or even conversations.
Samsung voicemail also brings you the benefits of fax messaging – a powerful tool that allows you to store faxed documents for you to access when required, and even direct them anywhere in the world.
Samsung Email Gateway – Voicemail and Fax direct to your PC in box. The Samsung Email Gateway gives you the ultimate tool to access and manage all your business messages – voicemails, faxes and emails – from your PC inbox.
New voicemail messages and faxes will appear in your inbox, and are easily identified by the subject field of the email and the Caller Identification Number, (if available) for instance ‘Voice message from Number 8542 8500’ or Fax message from Number 9872 2900’. Simply click on the message to open the email. The email message provides summary information, including time and date the message was received, and presents the voicemail or fax as an attachment, (WAV or TIF files).
With Samsung Email Gateway, your staff can simply access and manage voice, email and fax messages all from their PC inbox, using great features like:
The Samsung OfficeServ Least Cost Routing feature provides your business with an automatic mechanism for saving money on your communication costs. LCR automatically selects the appropriate outside line for the number dialled by any of your staff members.
ISDN is the most cost-effective way of connecting your telephone system to the outside world. The Samsung range supports both Basic Rate and Primary Rate ISDN, allowing you to reap the functionality and cost benefits that ISDN delivers:
Enhanced quality – immediate, high-quality connections give you better customer communications Direct Dial In (DDI) – allowing your callers to dial direct to extensions without going via reception, saving valuable time!
Video and data networking – the high speed capacity of ISDN connections enables efficient video conferencing and cost-effective inter-office data transfer, ideal for e-mail and Internet access.
Reduced Call Costs.
ISDN internal extensions provide the flexibility you need to connect multiple ISDN terminals and consolidate your ISDN data and voice service needs without losing your Indial advantages. For businesses with data networks the S-Bus adds flexibility and security by providing a back up to existing networks plus a dial up capability from remote sites.
With Direct Indial, every extension or department can be allocated a unique telephone number for callers to bypass reception and dial direct. Indial numbers can be set up to ring at different destinations for day or night service.
And because Direct Indial tracks and records the source of incoming calls, your company can monitor the effectiveness of your advertising by using different numbers in your print or television commercials for example.
Samsung have developed the Indial facility beyond the basics found on other systems to add further power to this convenient and popular feature.
The Samsung Automatic Call Distribution (ACD) feature provides small and medium size businesses additional powerful and flexible call handling options previously only available on larger and more expensive systems. ACD is especially useful where you have a large number of incoming calls that need to be managed. ACD is an advanced feature, which provides sophisticated call handling to optimise caller service. This functionality is ideal for those departments, which operate as a call centre – such as accounts department, sales desk or response centre.
Calls can be distributed intelligently – using first in first out (FIFO) rules – to the first available agent within the group. This can be minimise the length of time before a call is answered and ensure you keep an even flow of call traffic to all members of a group. If no extensions are free, the call can be held in queue, while automated messages reassure them of prompt attention as soon as the next call handler becomes available.
Samsung systems can support up to 20 groups – each with a maximum of 48 agents, allowing calls to be recorded when necessary and giving agents time to complete administration before accepting the next call.
The OfficeServ can also provide incoming call statistics for a group or extension via the LCD of a display handset, giving supervisors a simple snap-shot of call traffic and activity to evaluate the performance of groups and agents for example:
Calls in queue
Average queuing time
Total incoming calls received
In addition the OfficeServ can also be configured to operate within up to six time zones so that callers receive an appropriate response and are then routed to the correct destination depending on the time of day, week or year they call.
Key features of the ACD include:
Automatic log out – of a group member where a call has not been answered within a specified time, ensuring calls do not go unanswered.
Call Statistics – are available to the supervisor at the group level and at the group member level, in real time via handset display, printer or PC.
Group Supervisor/s – can be allocated to manage one or more group’s performance.
Real time resource allocation – allows the group supervisor to log group members in and out of groups to cope with demand and maintain agreed service levels.
Wrap-up time – allows a group member time to finish important paperwork at the end of a call before taking the next call.