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The demand for Fibre Internet for business is booming. Business are looking for Fibre to deliver a range of Voice, Cloud and Real Time Applications. Installing a Fibre Internet connection unshackles a business from Telstra copper phone lines, provides a massive boost in data speed and bandwidth and gives flexibility in managing Cloud Applications.
However a Fibre Internet installation is a complex process. If everything is in order, installs are rarely more than 60 business days. Where network upgrades, commercial works are required & faults or internal cabling issues are found, this lead-time can be impacted, sometimes by months.
The following details what to expect with your Fibre Internet order
Telaustralia has a range of Fibre Internet Services from 5 networks we can deliver up to 1Gbps services. The 20, 50 and 100mbps services are the most popular and provide a good mix of performance at a reasonable price. Check Telaustralia pricing table for Fibre Internet pricing.
Establishing the correct address in multi tented buildings is often the hardest part of getting a fibre order underway. Its is therefore is critical that you have the correct address including suite, unit, factory, shop numbers, floor level and street address.
Any change to the order address, after the order has been submitted, will mean an entirely new order will need to be placed, starting the time frames over and will lead to an order cancellation fee on the original order. The minimum order modification fee you will be charged for incorrect address is $500 ex gst. So its best to get this detail 100% accurate before submitting the order.
To assist in providing the correct address it will assist if you can provide us with an active PSTN Phone Number (eg your fax or your current internet phone line) at the actual site if available. A Site Plan Allotment number can also help.
There are 5 steps in the Fibre Install process.
This takes place before you place your order. A Desktop design is done to determine if any Special Linkage fee is payable for the installation.
Once the SEP is completed you will be given an estimate of any Special Linkage fee and will need to accept this fee before placing an order and signing any contract.
You will be provided with the required contract paperwork for your Fibre connection. Due to the $ commitment on theses services, the contract must be signed by a authorized director or manager and in some cases a Directors guarantee may be sought.
The carriers Site assessment Team will
If the site assessment determines additional lead in cabling, on site Commercial Works or additional Internal cabling are required these are at the customers expense.
Fibre delivery can take up to 60 business days if there is no Network Boundary Point Extension or Commercial works required. If the Fibre needs to be delivered beyond the Network Boundary Point or any other Commercial works are required, you will be provided with a quote to perform these works. Both these activities are contestable so you can also arrange your own contractor’s to perform these works. These works will add additional time to your order.
The Fibre Construction Team will:
Testing of the service takes place to ensure performance and reliability before the is service handed over top the end user. This may take up to 10 business days after the Fibre installed.
If the order is cancelled before completion, a substantial order cancellation charge may apply even if the order has recently been lodged.
To address these issues prior to ordering, we advise it’s worth having a professional data cabler do a Pre Fibre Installation Site Audit. Its not normally more than $150-$300 for a Site Audit, but can help avoid expensive surprises after the Fibre order has been placed. If you with draw the order after the site assessment, the carrier may apply an order withdrawal fee.
You may BYO your own router and we will provide the IP details allowing you to self configure your Router.
Alternately we can supply and charge you for a Fibre LAN router. The charges for the router and any extended router warranty you purchase will appear on your first invoice, which may be prior to the service going active. The router must be paid for before it will be dispatched. We have a range of router options to suit most requirements starting at around $300 going up to the high end Cisco Meraki range. The customer is responsible for installing the router and connecting it to the NTU.
If your new site has the same network fibre available we may be able to arrange a relocation of your service if required within the contract term. Please be aware that relocation can be expensive.
Please contact us if you are considering relocating as early as possible in the process so we can provide advice on your new site.
If you cancel the service before the end of the contract period a termination fee equal to your monthly access fee multiplied by months remaining in the contract period will be charged. This is because the carriers amortise their costs over the length of the agreement.