- Phone Systems
- Contact Us
Some heavy use Call Centre limitations apply on unlimited plans.
1. In order to access the Hosted PBX Service, you will need a dedicated fixed line broadband Internet connection, such as ADSL 2+, NBN, SHDSL or Fibre and an IP Phone. You may need extra hardware depending on your set up e.g. router, switches.
2. We only supply a Hosted PBX Service accessed with hardware supplied or approved by us, using a broadband ADSL or SHDSL service supplied by us to our specifications. The Service is designed to allow users to bring their own device and self configure their equipment, but we do not offer any guarantee or assurance that all devices will be compatible and function with the Service and support will be limited to providing system settings that can be entered on your BYO equipment.
3. The broadband speed required for the Service will depend largely on your network demands. Data transmission demands on your network may cause the bandwidth available for voice transmission to be limited if voice and data share the same connection. We require a minimum 67kbps bandwidth in both directions for good quality calls.
A Hosted PBX phone system is quite different from a traditional Phone System.
Traditional office phone systems are called PBXs (Private Branch Exchanges) or PABX (Private Automated Branch Exchange) . They connect 2 or more users together as well as provide functions such as Voice Mail, Music and Messages on Hold, After Hrs Messaging, Call Forwarding to make business communications very efficient.
A Traditional PBX is located in the business premises and connect to the outside world via PSTN or ISDN Phone lines. All the hardware including the PBX Switch and handsets are located at the customers site.
Hosted PBX Phone Systems use a “Hosted PBX” which is managed and paid for by the service provider. The PBX is in the Cloud and hosted offsite at a data centre and shared between many users. The only equipment at the customers site is the handsets, the LAN switch and any routers required. Hosted Phone system is also know as Virtual PBX and Cloud PBX.
Because the PBX is located offsite Hosted systems are cheaper to buy, easier to install and unlike Telstra phone lines, portable tho other sites outside of your local exchange area.
As the Hosted PBX Phone System is hosted remotely, there is next to no requirement for on site maintenance. Software and firmware upgrades all take place off site meaning the system is kept up to date at no cost to the users.
In contracts, a traditional PBX has the PBX unit on site and the business owner has to pay for maintenance, upgrades, and for technician to come to site for any moves , adds or changes.
Yes they are the one and the same method of delivering voice services over a Phone System that is hosted off site at a data centre and with System hardware on site.
Yes. The Hosted Phone System typically has significantly more resources allocated to it that an on site PBX could ever be equipped with. The main point of failure for a Hosted PBX is the internet connection. A good quality Internet connection is critical.
Using a Hosted PBX Phone System, We can make incoming calls flow in just about any manner you want. We can do pre announcements, Multiple Voice announcements, After hrs announcements, after hrs/weekend call routing, send certain calls to a queue or send calls when your busy to a Voice Mail to Email . There is myriad of calls flows we can manage however some complex set ups may need additional licences to manage the calls.If you send us a flow chart of how you want calls to be managed we can advise how it can be done.
The advantages of Hosted PBX over traditional systems are many.
if you think of a Hosted PBX as a single phone system (lest say 20 handsets) in a room in Sydney. You can hand over calls between operators etc. Then you take 5 of the handsets and plug them in at a site in Melbourne. Those handsets will continue to operate as if they were all in that same room in Sydney.
Distance between sites or being located at different exchanges is no longer a problem. Answer Sydney calls in Melbourne and transfer them to another site in Brisbane and there is no cost for calls between the sites.
Because the PBX is Hosted in a data centre (which is backed up at sites in Melbourne, Sydney and Brisbane) in the event of fire, cyclone, flood, emergencies or other building damage, your office calls can immediately be re routed to another number. Another office, mobiles or staff home phone lines can be used and they can be on any network. As far as disaster recovery solutions go, Hosted PBX offers a disaster recovery capability not matched by traditional Phone Systems.
If you need to move to a new site quickly, just pick up the phone and connect them at the new site. or you can add a 3 connection to your compatible router and continue on over a 3G connection.
Many advanced features are built in as standard no extra cost on a Hosted PBX. Auto Attendant can save on Reception Hours, After hrs messaging can assist with after hrs emergency or sales management, Music and Messages on Hold can help with Sales campaign or educate your clients on other services and products you offer or simply keep them up to date with your latest news.
Remember the hassle you had relocating last time. getting numbers diverted and waiting around for the Telstra tech to turn up? It doesn’t matter what exchange you move to, with Hosted PBX you can take your numbers with you. Add Sydney numbers to give you a NSW presence, to your Melbourne office. Have a campaign running in Townsville? Add some local numbers for the duration of the campaign. Numbering flexibility on Hosted PBX is mils ahead of a traditional PBX with is tied to the local exchange.
You want to keep your workforce flexible and productive and may be save on expensive CBD office space. Have a temporary project office running in another state? Hosted PBX gives your staff the flexibility to work from home or other sites using other a handset or a Softphone.
Individual users can control how their calls are handled using the phone graphical interface and shortcut buttons or using star codes. Call forwards, Do Not Disturb (sends call to Voice mail) Voice mail to email gives staff flexibility to manage their own calls.
Because the bulk of the”smart” PBX hardware is located with the carrier, the cost of the support of that equipment is shifted to the carrier.The management, monitoring and maintenance of the PBX Phone System is the service providers responsibility mean far less on site technical support is required.
If you need additional services added, or changes done to existing services, its all done remotely by the service provider using the Hosted PBX platform. New handsets are delivered pre configured ready to plug and play.
Traditional Phone systems tie the System owner up with ongoing licence updates. With Hosted PBX all software and firmware updates are done by the carrier at the data centre.
Because the most expensive part of the PBX Phone System is the PBX unit itself and the licences that go with it, buying a Hosted PBX phone System can be up to 50% cheaper.
Unlike traditional Phone Systems there is no need for an ongoing maintenance agreement.
With a Hosted PBX you don’t need to buy a bigger system in the hope you will grow into it. Just buy the number of handsets you need now and add extras as you grow.
Well theres no Line rental really. Just a Internet connection and an access fee for each handset. On some cases we have seen the phone bill cut in half.
Hosted PBX is suitable for most business types. The only over riding must have that we insist on is a decent quality internet connection using ADSL, NBN, Fibre or SHDSL. We will help you determine if your connection is suitable.
Hosted PBX is an Ideal Small Business VoIP Phone System. While suitable for all SMEs, a Hosted PBX is particularly suitable to Small Business with low operating and start up budgets.
For new companies starting up Hosted PBX makes a lot of sense. They can be up and running quickly with out a lot of capital outlay and expand as your business grows.
Hosted Phone systems are ideal for businesses working in dynamic environments. I will you get that big project? Your not sure so don’t want to commit to a long term contract or need the capacity to grow or shrink the system rapidly. You may have to move to larger or smaller premises. Hosted PBX is ideal for these circumstances.
If you have several sits then Hosted PBX is ideal as calls can be handed over between sites and you can call your other sites for free.
You have a job shed or a project that requires a short term office to be set up. Hosted PBX is perfect for this requirement.
There are 2 main elements to a Hosted PBX price. Hardware and ongoing charges.
The hardware charges will be determined by the number and type of handset you choose, and wether you choose professional installation or to self install. Allow around $200 per handset for self install and around $250 per handset with professional installation.
Other equipment required with be a Power Over Ethernet (POE) Switch with a port for each handset and the router on your data connection.
Ongoing charges are made up of the Monthly Hosted PBX handset access fee (around $8-$12 per handset) and your calls. Hosted PBX calls rates are usually dramatically lower than the large carriers charge in Australia.
If you need a new internet connection there may be a cost involved in having that set up. Similarly if your site needs internal Cat5or6 Ethernet cabling then that would be an additional cost.
We have installers in Melbourne, Sydney, Brisbane, Adelaide and Perth and they can install in all Metro areas and most regional centres. Additional cost may apply for travel.
Yes if you have a Hosted PBX at your Melbourne, Sydney and Brisbane offices, you can easily transfer calls between sites. Inter office Calls and transferred calls are free.
Because the carriers in Australia charge a premium to use their networks, the cost of PSTN calls carried over the copper networks are usually a lot more expensive. One of Australia’s largest carriers has reported margins of around 70% on their copper network and because they have wanted to protect this margin, they have not been quick to adapt to VoIP services. Because of this, many smaller players have entered the Business Grade VoIP markets with dramatically lower overheads and margins and no out of date copper networks to maintain, meaning calls cost can be dramatically lower
Your existing Telstra or Optus landline numbers can be ported on to the Hosted PBX system
Most of our Hosted PBX services do not have a contract. The underlying Internet connection usually has a 12/24 or 36 month agreement.
Not usually but there is a cost effective option to convert your existing system to use Virtual Phone lines called SIP trunks. This then allows you to remove your PSTN and ISDN lines. Hardware called an ATA (Analogue Telephone Adapter) is connected to your traditional phone system and this then allows you to make calls over SIP Trunks.
Yes they are the same type of Cloud based VoIP phone system.
A Hosted PBX phone System is ideal for any size business but in particular a Hosted Phone System are suited to Small Business that don’t have a large operating or start up budget.
No. Telaustralias support is 100% Australian based. If you have your Hosted Phone System with us you can be assured of high level support from our Premium Products Support Team.
Yes but ideally it will be an ADSL service dedicated to the Hosted Phone Systems. ADSL with around 500Kbps upload speed should be able to manage around 5 simultaneous calls. If the service is shared and someone in the office is sending a large data file at the same time you may have call quality issues.
At a minimum we specify 70kbps in both upload and download speeds. To provide some head room on this ideally 100kbps is available for each phone call.That said if you have 8 handsets its unlikely all 8 handsets would be on the phone at once so you need to make and estimate of the bandwidth required based on your usage patterns.
You can find out approximately how much bandwidth you have available by going to speedtest.net and running a test. Ideally you do this across several time bands over several days.
Yes there is several measures you should check before installing a Hosted PBX. Its one thing to have a fast connection with adequate bandwidth but if there is a quality issue on the line, you can still have call quality problems. Go to pingtest.net and check your score for Ping, Packet Loss ad Jitter. Ideally you will have ping less than 80ms, Packet Loss under 1% and jitter under 15ms. A Line score of B on pingtest.net is usually OK t run a Hosted Phone System.