Mobile Phone User Guides For Optus & Telstra Networks

Mobile Phone User Guides

Just scroll down for information on setting up Voicemail, Diverting calls, using International Roaming and other features on your Optus or Telstra Mobile Phone.

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Telstra Mobile Phone User Guide

How to set up MessageBank®

Call 101 from your Telstra mobile or hold down the 1 key
Follow the prompts to set up your personal greeting and MessageBank PIN

How to activate or cancel hang-up messages

Hang-up messages are missed call notifications that send you an SMS when the caller hangs up after you greeting plays.

To activate or cancel hang-up messages:

Call 101 from your Telstra mobile
Press 3 for ‘Mailbox Setup’
Press 5 for ‘Other Mailbox Options’
Press 6 for ‘Hang-up Messages’
Follow the prompts to turn on or off

How to extend your ring time

On your Telstra mobile dial **61*101** (number of seconds: 15, 20, 25 or 30) #
Press the Call/Send button
(For example, to extend your ring time to 30 seconds, you would dial **61*101**30#)

How to change your personal greeting

To change your personal greeting, follow the steps below:

Call 101
After listening to your messages, return to the MessageBank® main menu
Press 3 for ‘Mailbox Setup’
Press 1 for ‘Greetings’
Press 1 to re-record your personal greeting
If you have difficulties managing your MessageBank® service call 125 102, enter your mobile phone number and follow the prompts.

How to cancel MessageBank

Dial #002# from your Telstra mobile and press Call/Send
Your mobile phone will display a message confirming Messagebank has been cancelled.
When MessageBank® is cancelled, Message2Text will automatically be enabled. Message2text converts a 10 second voice message directly to a text message, without you having to dial 101.

International Roaming With A Telstra Mobile

You can use your Telaustralia mobile phone while in over 100 countries on more than 200 networks.

Remember when overseas charges apply to both sending and receiving a call. Charges include those imposed by the overseas network operator you are using plus any applicable surcharges.

If you wish to use Message bank while overseas the most reliable way is to unconditionally forward all calls to MessageBank BEFORE you leave Australia.

To Set up your phone for International Roaming because you intend to travel overseas,  you need to advise us by calling 1300 783 528 or contacting us via the attached inquiry form. Even if you have traveled overseas and used your phone on International Roaming previously it is worthwhile contacting us via the contact us link or calling us on  1300783528 to ensure you phone is still enabled for International Roaming.

INTERNATIONAL ROAMING IS NOT SET UP AS STANDARD ON TELAUSTRALIA MOBILE SERVICES. IT MUST BE ACTIVATED AT LEAST 3 DAYS PRIOR TO LEAVING AUSTRALIA.

How it works – When you arrive overseas just turn on your phone and wait for approximately 30 seconds and you will be connected to a local network that has a roaming agreement. You may be given an option of selecting one or more networks in some countries. For information on how to select a network please consult your mobile phone manual.

Some phones may not automatically log on while overseas and need to be logged on manually. For information on how to log on manually please consult your mobile phone manual.

To Make a local call  – Dial the local Area Code and then the local number and push send.

To Make a call to a local mobile – Just Dial the mobile number and push send.

To make an International call – Dial + then Country Code then area Code then local phone number then send.  Instead of starting the call by dialing 0011,  if you just hit  the + sign on your phone this will automatically tell the network you want to dial International. This way you don’t need to know what the locall IDD codes are for each country you are in.

To call an Australian Mobile that is also overseas – If you want to call another phone that is also roaming you need to call it as if you are making an international call. If the number you are to ring to call is 0418 123 456 then you would dial +61 418 123 456.

To Receive calls – Just answer the phone when it rings.

Using Messagebank overseas – You will get your normal SMS advising you that have Voice Messages. To retrieve your messages simply reply to the SMS by placing the letter M in the text area and then hit send. Shortly afterward you will receive a call and be connected to your Messagebank.

You can check Voice messages at anytime by sending an SMS to 101 with just the letter M in the text field.

Emergency calls while overseas – Dial 112 in any country to be connected to their emergency services.

Lost or stolen Phone – Please contact us ASAP to report a lost or stolen phone so we can bar all calls from your phone. You are responsible for all charges incurred on your phone.