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You new Phone lines for your business. You want to change providers or you have a new site and your not sure of you need Telstra network PSTN ISDN 2, or ISDN 102030 or NBN Phone, SIP trunks or Hosted PBX? Its hard to get clear and unbiased advice. You have come to the right place. At Telaustralia we specialise in looking after Business Phone connections and installations. We do free line connections on most line types and can advise you on the most cost effective and suitable phone and internet plan option for your business.
YES. We can install new PSTN, ISDN 2, ISDN 10303, Optus Multi Line, Hosted PBX, Converged IP and SIP trunks.
Yes! We have reciprocal Local Number Portability (LNP) agreements in place with Telstra, Optus & AAPT and most VoIP providers. Any PSTN or ISDN number from any of these carriers can be ported onto our network allowing the customer to keep their existing phone numbers.
No! The change over is seamless so you can continue with your business safe from interruption. Your existing ISDN2, ISDN 102030 and PSTN lines will switch over and you wont even notice it has happened.
Very easily. 1300783528 and we are Australian based. Our support team are located in Sydney and will not be moving offshore so when you call us you wont be calling Manila or Mumbai. Simply call 1300 783 528 and choose Customer service. All of our Business Phone Line Customers are allocated their own Account Manager and provide with direct contact details, so you get a Single Point of Contact, and we don’t keep you waiting. We have a Customer Service center located in Sydney staffed with English speaking staff so you will never have to call an off shore call centre while you are a Telaustralia customer. If you don’t believe it take a look at our referrals page. Many happy customers and a referrals list that is growing all the time.
Customers often ask for an explanation of what types of business phone lines are available to them. Here a brief explanation of the office phone options available in layman’s terms.
ISDN 2 is a digital line phone line mainly used for business and is also known as Basic Rate or BRI. An ISDN 2 gives the user 2 channels for voice and is mainly used by SMEs. The service is delivered via a NTU modem and is mainly used in conjunction with a PBX Phone system. ISDN 2 can be ordered in multiples of 2…2/4/6/8 channels. Line hunt can be added to ISDN 2 but only with multiple ISDN 2s…eg 4 channels or more.. Line Hunt cannot be added to a Single ISDN 2.
ISDN 2s main feature benefit is that it can have a 100 Number Direct In Dial Range (DID range) added. This gives the user a range of 100 numbers that can be used to direct dial in to. Even though the user may only have 4 voice channels or lines available, they can have 100 numbers. Fort example an advertised number that would go to the Receptionist while also have Direct Dial numbers that can be used for individual or departments.
ISDN 10/20/30 is also a digital phone line that is also know as Primary Rate or PRI. As the name suggests ISDN 102030 comes in increments on 10 20 or 30 channels and is mainly used for Medium to Large business.. Line hunt can be added to ISDN 10/20/30 and delivery is via a NTU modem. A PBX with a PRI card is required to use ISDN 102030. 100 Number DID ranges are also available on ISDN 102030.
Often referred to as POTS (plain old telephone service). PSTN are the same lines carried over copper that run in your home and most business’s. One line usually means 1 number but a 2nd number can be had on a line for additional cost but only 1 number used at a time … eg only 1 phone call at a time from either number.
While not state of the art PSTN lines are typically reliable and available in nearly all locations.
PSTNs can be used for voice but are also used often for ADSL Internet, Fax & Eftpos and also often used as security phone lines. If you want to add in ADSL then you don’t have much choice other to add an ADSL line in but the good news is a PSTN telephone line can be shared between fax, Eftpos & ADSL. A range of features can be added to PSTN Phone lines including line hunt & message bank.
Multi Line ISDN 10 is Optus networks version of ISDN 102030 Primary rate. The main difference being that it can be delivered with a minimum of 10 channels but there is no 10 channel increment requirement above 10 ISDN channels. For example you could have 13 channels but no less than 10. While being generally cheaper than Telstra product it is not as widely available. Most features are the same as ISDN 102030 with a DID range also being available. A PBX Phone System is also required to use Multi Line ISDN
Hosted Voice, otherwise know as Hosted PBX, is a VoIP service where the equipment interface including the modem and handsets are held on site but the PBX System is virtual and managed via Software. The PBX is in effect hosted elsewhere. There is no PBX Unit as such but the system offers the full functionality of a Business Phone System. ADSL or SHDSL Internet is required to carry the calls.
The main benefits of a Hosted PBX or Hosted Voice system is significantly cheaper set up and calls costs. Call costs are often less than half the price of PSTN or ISDN lines, in particular for Long Distance STD calls. Because the lines are virtual, the numbers of PSTN or ISDN lines needed for a business are negligible therefor offering further savings on Line Rental. The Hosted PBX line rental is significantly cheaper per channel because there is no network infrastructure in place that requires maintenance.
In addition whenever the system needs to be configured it is simply a matter of logging into the Management software to do the configuration there by saving on call out charges for Technicians.
SIP trunks work the same as a Hosted PBX in that the calls are carried over VoIP. The main difference being that SIP trunks usually connect to an existing PABX system and allow for a mix or ISDN, OSTN and Voip lines on the one set of equipment.
For example a business could use ISDN lines with a 100 number range for incoming calls and then route all outgoing calls over SIP trunks to take advantage of the lower call charges available on SIP and Hosted Services.
While not really a phone line, a GSM Gateway is equipment that enables a PBX system to make calls over a mobile network enabling the customer to take advantage of fleet pricing or capped mobile plans. A SIM, or multiple SIMs can be used to give multiple outgoing call channels. Our devices can carry up to 32 SIM cards which can be a cost effective option for heavy use Call Centres and other high volume users.