Blog

Its a simple but lengthy exercise to port your current phone numbers to SIP Trunks to take advantage of lower call costs and line rentals. SIP Trunking provides customers with access to Business Grade VOIP services at lower cost than PSTN or ISDN and provides for dramatically cheaper phone calls. For the customer there is […]

One of the big advantages with SIP trunks when compared to the average PSTN or ISDN phone line is ease to set up. With SIP Trunking its especially simple to add and remove channels. We received a call this morning from a customer needing 4 SIP trunks for their PBX Phone System. Within 90 minutes […]

We regularly get asked whats the difference between the higher cost quality SHDSL Internet carriers and the budget SHDSL services that are about. Are they the same? The answer to this is a resounding no! So what do you get with with the cheap SHDSL plans? Well, you will get an ‘Up to 10Mb’ service […]

Our new ADSL 2 bundled plans are available now. What do you need to do to take advantage of our great bundles…sign on with your Landline and Internet for 24moths to get this fantastic value.

We have seen a recent increase in customers asking us for a faster upstream bandwidth solution for their Internet service for a range of reasons. The rapid growth of Hosted Voice Services and SIP Trunking has seen a corresponding increase in the need for greater upload speeds. Because ADSL 2+ is limited to maximum of […]

USING SIP TRUNKS & ISDN ON PBX PHONE SYSTEMS – A GUIDE TO SETTING VOIP OR SIP AT YOUR BUSINESS By Steve Woods from VMCN Our Alcatel PBX supplier ISDN & VoIP – potentially a marriage made in heaven! And by ‘potentially’ we imply if done right the call quality and reliability of isdn, combined […]

MAKE MY PHONE BILL CHEAPER! We get a lot of queries about how to reduce the number of Telstra PSTN and ISDN lines (and therefore reducing the line rental charges) As long as we can be assured of a good quality ADSL connection at your site, the reality is you can significantly reduce your Telco […]

OUR CUSTOMER SERVICE STATISTICS FOR MARCH & APRIL 2012 THE BUSINESS PHONE CO SERVICE STATS We will now be regularly publishing our Customer Service and Technical Support Call response times. Here’s our March & April inbound call statistics. CUSTOMER SERVICE & ACCOUNT MANAGEMENT Average Wait time 25 Seconds % of calls answered within 20 seconds […]

WEB HOSTING EXPLAINED Many people have no idea how web hosting works. Its just a mysterious Black art that they leave to the techies to sort out. We have recently had to explain it to several of our customers so I thought we could do a simple post on how Web Hosting works. REGISTERING YOUR […]

One of my peeves over recent years has been ADSL Broadband comparison sites that purport to compare all ADSL Internet providers. The facts are,  with one exception …. Broadband Choice at bc.whirlpool.net.au  … they don’t compare all ISPs. The only advertise paid advertisers with whom they have a commercial arrangement. Some allow providers that don’t […]